Product

Contact Refresh

Re-establish communication with your customers by improving the quality of your contact data
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Product Overview

Accurate contact data enables you to have relevant conversations with your customers, provide them with a good standard of service and increase your opportunities to develop a mutually beneficial business relationship.

Contact Refresh contains up-to-date telephone numbers and email addresses which can be added to your existing customer files. This allows you to communicate with them and develop a strong relationship throughout the customer journey.
 

We can append:

  • Mobile numbers
  • Landline numbers
  • Email addresses
  • Accuracy model
  • Recency metrics
  • Frequency metrics

Contact Refresh provides:

  • Accurate data:
    • Contact data can be trusted as it is supplied direct from customers
    • Creation of an accuracy model to select the most reliable contact data containing metrics such as recency of data, frequency of supply and supplier type
       
  • Extensive coverage:
    • Contains a wealth of customer supplied contact details from approximately 2.5 million credit application searches per month
    • The database consists of approximately 400,000 new mobiles, 200,000 new landlines and new 300,000 email addresses, every month
       
  • Full transparency
    • The recency and frequency is supplied for all contact details
    • Allows you to set your own accuracy thresholds depending on your business model 
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Please note: This product is designed to reconnect you with existing customers only. It is your responsibility to ensure that you hold the necessary permissions from your customers to contact them via the appropriate channel. This data cannot be used for marketing purposes.

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The personal data that you provide via this form will be processed in order to deal with your enquiry and for marketing purposes unless you have opted-out of receiving marketing communications. As a result of this processing, your personal data may be transferred to countries outside of the UK and European Economic Area (EEA). Please see the Equifax Credit Reference and Related Services Privacy Notice for more information about how we will process your personal data.

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